Privacy policy
Last updated: 27 September 2026
This policy explains what personal data EcoPlus collects when you use our website, the EcoPlus app and the EcoPlus Partner app, why we collect it and the choices you have. We process personal data in line with the Saudi Personal Data Protection Law (PDPL).
1.Data we collect
- Account details: your name, email address and, if you provide them, your phone number and city.
- Membership and transactions: your plan, wallet balance, the services you redeem, the partner, date and amount of each transaction, and ratings or comments you leave.
- Payments: payments are processed by our licensed payment provider. We receive confirmation of the payment but never see or store your full card number.
- Device and usage data: app version, device type, language and diagnostic logs that help us keep the service reliable.
- Location: if you allow it, the app uses your device location to show nearby partners. We do not track your location in the background.
- Partner applications and enquiries: the details you submit through our website forms.
2.How we use your data
- To create and secure your account, including sending one-time sign-in codes.
- To provide the membership: verifying your QR code at partners, deducting service prices and keeping your transaction history.
- To maintain quality: reviewing ratings and resolving complaints with partners.
- To communicate with you about your account, service changes and, if you agree, news and offers.
- To meet legal, tax and accounting obligations.
3.Who we share it with
- Partners see the minimum needed to serve you: your member ID and the service redeemed. They do not receive your email or phone number.
- Service providers that host our systems, send email and process payments, under contracts that require them to protect your data.
- Authorities, where the law requires it.
- We do not sell your personal data.
4.Retention and security
We keep account data while your account is active, and transaction records for as long as tax and accounting law requires. Data is encrypted in transit and access is limited to staff who need it.
5.Your rights
You can ask to access, correct or delete your personal data, or withdraw consent for marketing at any time. You can update your profile in the app, or contact us at hello@yalaecoplus.com.
6.Contact
Questions about this policy can be sent to hello@yalaecoplus.com. We will respond within 30 days.